Rallied AI

Rallied AI is a groundbreaking artificial intelligence technician designed specifically for Managed Service Providers (MSPs). This advanced tool integrates seamlessly with your entire tech stack, enabling it to autonomously resolve Level 1 (L1) and Level 2 (L2) support tickets. With Rallied, you can interact just like you would with a colleague through popular communication platforms such as Slack or Microsoft Teams, or allow it to manage tickets directly within your Professional Services Automation (PSA) system. The primary value proposition of Rallied AI lies in its ability to free up your skilled engineers from mundane tasks like password resets and account unlocks, allowing them to focus on strategic initiatives that drive business growth. This not only enhances productivity but significantly reduces operational costs, making it an essential asset for growing MSPs looking to streamline their service offerings.

Autonomous Ticket Resolution

Rallied AI excels at resolving L1 and L2 tickets without human intervention. It performs a range of tasks including password resets, account unlocks, and mailbox permissions, executing the fixes, notifying users, and updating ticket statuses—all autonomously.

Intelligent Triage and Dispatch

This feature allows Rallied AI to interact with end users effectively. It asks pertinent questions, categorizes issues by priority, fills in necessary triage fields, and routes tickets to the appropriate technician, ensuring an efficient resolution process.

Seamless Onboarding and Offboarding

Rallied simplifies the onboarding and offboarding processes for employees. Whether it is provisioning M365 licenses and Active Directory accounts for new hires or revoking access for departing contractors, Rallied handles it all through a single message or ticket.

Comprehensive Stack Integration

Rallied AI connects with a wide array of tools in your tech stack, including popular platforms like ConnectWise, Autotask, Microsoft 365, and Google Workspace. This extensive integration capability ensures that Rallied can operate efficiently within your existing workflows.

Efficient Password Resets

When an employee cannot access their account due to a forgotten password, Rallied AI can immediately reset the password and notify the user, eliminating downtime and improving productivity.

Rapid Account Unlocks

If a user’s account gets locked after multiple failed login attempts, Rallied can autonomously unlock the account and restore access, ensuring that employees can continue their work without unnecessary delays.

Streamlined License Management

Rallied AI handles the entire lifecycle of user licenses, from creation to revocation. This capability is particularly useful during onboarding and offboarding processes, saving time and reducing administrative overhead.

Enhanced Ticket Triage

Rallied improves ticket management by asking users targeted questions that help categorize issues. It can prioritize tickets based on urgency, directing them to the right technician more efficiently than traditional methods.

What if it breaks something?

Rallied AI operates under a permission-based system. You determine which tasks it can perform autonomously and where it should escalate to a human. This flexibility allows you to manage risk effectively.

We've tried AI tools before, why is Rallied different?

Unlike other AI tools that require extensive setup and ongoing management, Rallied is designed to function with minimal oversight. It connects to your existing tools quickly and starts delivering value without the need for a dedicated admin.

How long does it take to implement Rallied AI?

Rallied can be connected to your tech stack and deployed within a week. This rapid implementation means you can start benefiting from its capabilities almost immediately, unlike other AI solutions that take months.

Can Rallied AI integrate with my existing tools?

Yes, Rallied AI supports integration with a wide range of popular tools such as ConnectWise, Autotask, and Microsoft 365, ensuring that it fits seamlessly into your existing operational framework.