AskLettie vs OurSharedPlace

24/7 AI Triage via WhatsApp

Lettie meets your tenants where they already are. There's no app to download. Tenants simply message your dedicated Lettie number on WhatsApp, day or night. Our expert-grade AI, trained on thousands of real maintenance cases, instantly assesses the issue, categorises it, and determines its urgency. This means emergencies are flagged immediately, and simple queries can be resolved automatically, saving you hours of back-and-forth communication and providing instant peace of mind to your tenants.

Automatic Compliance Audit Trail

Stop relying on fragile manual logs. Every single interaction a tenant has with Lettie is automatically time-stamped and logged in an un-editable record within your dashboard. This creates a perfect, continuous audit trail of all maintenance requests, AI responses, and actions taken. When regulations like Awaab's Law demand proof of prompt action, your evidence is already compiled, organised, and ready for inspection at a moment's notice.

Visual AI Analysis for Faster Diagnosis

A picture is worth a thousand clarifying messages. When a tenant sends a photo of an issue, Lettie's AI analyses it to visually identify faults and assess severity. This cuts through the guesswork, allowing for faster, more accurate diagnosis before a tradesperson is even called. It streamlines the entire repair process, reduces miscommunication, and gets problems fixed correctly the first time.

Centralised Compliance Hub with Smart Alerts

Keep all your vital property documents and certificates in one secure, organised place. Lettie's dashboard acts as your command centre, but it doesn't stop at storage. The system proactively monitors expiration dates for items like Gas Safety Certificates and EPCs, sending you automatic reminders before they expire. This proactive feature ensures you're never caught off guard, helping you maintain continuous legal compliance effortlessly.

Intelligent Booking Calendar

Navigate the challenge of fair scheduling with a powerful, shared calendar designed for peace of mind. Set approval rules, member quotas, and usage policies to ensure everyone gets their turn. The true magic lies in its ability to sync automatically with platforms like Airbnb, VRBO, and your personal Google or Apple Calendar via iCal, creating an impenetrable shield against double-bookings. Watch as reservations flow seamlessly, keeping every co-owner informed and your property’s schedule perfectly organized.

Unified Financial Tracking

Eliminate the awkward "who owes what" conversations that can strain relationships. OurSharedPlace brings clarity to shared finances by providing a centralized space to log expenses, track rental income, and view balances at a glance. The platform even suggests automatic settlements to minimize transactions and offers a one-click reset for annual financial cleanups, making shared ownership financially transparent and effortlessly simple for all members.

Collaborative Property Hub

Capture the soul of your home in one secure place. This feature combines a private blog for sharing updates and maintenance notes, a discussion board for threaded conversations, and organized storage for documents, photos, and vital contacts. From the Wi-Fi password and plumber's number to cherished family traditions and how-to guides, every piece of shared knowledge is preserved and easily accessible, enriching every visit.

Member & Guest Management

Invite your co-owners, family, and friends into your digital home with tailored access. Assign role-based permissions as Admins, Members, or Guests, ensuring everyone has the appropriate level of control and visibility. This structure maintains security and order, allowing for smooth management of the property while keeping all stakeholders connected and informed within their designated roles.

The Self-Managing Landlord Seeking Compliance

A landlord with a small portfolio is overwhelmed by the complexity of the upcoming Renters' Rights Act. Using manual spreadsheets, they fear missing a critical request. By implementing AskLettie, every tenant report is automatically captured and logged. The landlord can generate a 1-click legal report for any property, providing an instant, watertight compliance record for audits or disputes, turning their biggest worry into their strongest asset.

The Letting Agent Scaling Their Business

A growing agency finds its staff bogged down answering repetitive tenant queries about minor issues, taking time away from higher-value tasks like securing new lets. Deploying AskLettie automates the first line of communication. The AI handles common questions and triages requests, freeing up agency staff to focus on complex cases and business growth, all while providing a faster, 24/7 service that improves tenant satisfaction scores.

Managing Emergency Repairs Efficiently

A tenant messages at midnight to report no heating in winter. Through WhatsApp, Lettie immediately recognises this as a high-urgency emergency based on the description and time of year. It alerts the landlord instantly via their preferred method while simultaneously guiding the tenant with initial safety steps. This ensures a rapid, documented response that protects the tenant, the property, and the landlord's legal obligations.

Improving Tenant Retention and Experience

A landlord notices a high tenant turnover partly due to frustration over slow repair responses. By introducing AskLettie, they offer a modern, instant communication channel. Tenants get immediate acknowledgement and clear next steps for their issues, making them feel heard and valued. This dramatically improves the tenant-landlord relationship, leading to longer tenancies and positive word-of-mouth referrals.

The Multi-Family Mountain Cabin

Three families jointly own a ski chalet, but coordinating winter weekends was a nightmare of overlapping texts and forgotten agreements. With OurSharedPlace, they established a fair booking system with advance quotas, synced the calendar to block off personal vacations, and used the financial tracker to manage shared costs for snow plowing and firewood. The discussion board became the go-to spot for planning group trips, transforming logistical headaches into excited anticipation for the next powder day.

Friends Sharing a Beach House

A group of friends invested in a coastal property for summer getaways. Previously, lost emails meant missed maintenance tasks and confusion over utility payments. Now, they use the property blog to post sunset photos and local restaurant tips, the to-do list to schedule recurring AC filter changes, and the document vault to store appliance manuals. The shared calendar prevents two couples from arriving on the same weekend, ensuring their friendship is strengthened by the home, not strained by it.

The Legacy Family Lake House

Passed down through generations, the family lake house was drowning in scattered information. New spouses didn't know the quirks of the old water pump, and contact info for the best boat rental was saved on one person's phone. OurSharedPlace provided a digital hearth for the family. Grandparents uploaded historical photos, parents posted instructions for the dock lights, and the calendar allowed the grandkids to easily request summer weeks, preserving legacy and simplifying logistics for all.

The Hybrid Vacation & Rental Property

Owners use their home personally but also rent it out to offset costs. Juggling personal stays with Airbnb bookings was risky. By enabling OurSharedPlace's optional sync features, their personal reservations automatically block dates on Airbnb and VRBO, eliminating double-booking disasters. They also created a public booking page to showcase the property professionally, while keeping all owner communications, financials, and private documents secure within the member-only area.

Imagine a world where your phone doesn't ring at 2 AM with a panicked tenant reporting a leak. Where you're not scrambling through old emails to prove you acted on a repair request. This is the world AskLettie builds for landlords and letting agents. It's not just another app; it's your 24/7 digital property manager, operating seamlessly on WhatsApp. Lettie transforms the chaotic, time-consuming process of handling maintenance requests into a calm, automated, and compliant journey. For the self-managing landlord, drowning in manual logs and worried about the upcoming Renters' Rights Act, Lettie is the crucial ally. It takes the burden of initial tenant triage, logging every interaction, and generating audit-ready reports, all while providing a modern, instant service that tenants love. The mission is simple: let you focus on renting your property and building relationships, not on administrative chaos and compliance fears. Your journey to organised, stress-free property management starts the moment your tenant sends their first message.

Imagine the dream of a shared vacation home—a lakeside cabin, a beach house, a mountain retreat—where memories are made. Now, recall the reality: the frantic group texts to claim a weekend, the spreadsheet lost in an email chain, the confusion over who paid for the new roof, and the sinking feeling of a double-booking. OurSharedPlace was born from this very journey, transforming the chaotic experience of co-ownership into one of seamless harmony. It is the complete digital solution crafted specifically for families and friends who own property together. This platform replaces the clutter of scattered tools with one centralized, private hub designed to nurture your shared investment and the joy it brings. From coordinating fair reservations with an intuitive calendar to tracking shared expenses and preserving precious local knowledge, OurSharedPlace handles the logistics so you can focus on what truly matters: enjoying your home and the people you share it with. It’s more than software; it’s the foundation for effortless collaboration and richer, conflict-free getaways.

How does the WhatsApp integration work for my tenants?

It's beautifully simple. You sign up and receive a dedicated Lettie phone number. You then invite your tenants to save this number and message it on WhatsApp as they would a normal contact. There is no app for them to download, and no new account to create. They use the familiar WhatsApp interface to report issues, send photos, and get instant, AI-powered responses, ensuring maximum adoption and ease of use.

Is AskLettie compliant with UK regulations like Awaab's Law?

Yes, AskLettie is specifically engineered for UK compliance. The automatic, time-stamped audit trail for every interaction provides the documented proof required to demonstrate you acted "promptly" as per Awaab's Law. Furthermore, features like the Centralised Compliance Hub with certificate expiry reminders are designed to help you meet all your legal obligations as a landlord or agent systematically.

What happens if the AI cannot resolve a tenant's query?

Lettie is designed for expert triage, not to replace human judgment. If an issue is complex, requires a nuanced decision, or is identified as high-priority, the AI will seamlessly escalate it to you, the landlord or agent, via your dashboard and notifications. You receive a fully logged case with all the tenant's details, photos, and the AI's assessment, allowing you to step in and take informed action immediately.

Can I try AskLettie before committing to a paid plan?

Absolutely. You can sign up for the web dashboard in 60 seconds with no credit card required to explore its features. More powerfully, you can experience the core product firsthand by using your phone to scan the demo QR code on the website. This launches a free, interactive demo on WhatsApp where you can play the role of a tenant and see exactly how Lettie handles a maintenance request from start to finish.

How does OurSharedPlace prevent double-bookings?

OurSharedPlace provides a secure iCal feed link from your master booking calendar. You can paste this link into external platforms like Airbnb, VRBO, and personal calendar apps (Google, Apple, Outlook). These platforms then import your OurSharedPlace reservations and automatically block those dates on their end, syncing every few hours. This creates a single source of truth, so a booking made anywhere is reflected everywhere, effectively preventing conflicts.

Is my property and family data kept private and secure?

Absolutely. Security and privacy are foundational. Your OurSharedPlace site is private by default, accessible only to the members you invite. We employ role-based permissions, so you control exactly what each person (Admin, Member, Guest) can see and do. Your data is stored securely, and we never share your property information or member details with third parties.

Can we use OurSharedPlace if we also rent our property on Airbnb?

Yes, and it's highly recommended. OurSharedPlace offers optional tools specifically for this hybrid use case. By syncing your OurSharedPlace calendar to Airbnb (and other platforms), you ensure your personal family bookings automatically block dates on your rental calendar, and vice-versa. This keeps your income stream and personal vacation plans perfectly coordinated without manual work.

What happens after the 14-day free trial?

After your 14-day free trial, you can choose to subscribe to continue using all features of OurSharedPlace. The pricing is a simple, flat annual fee of $79 per property. There are no tiered plans or per-member charges, making it a predictable and affordable solution for your entire ownership group.

AskLettie is your 24/7 AI property assistant, a pioneering tool in the property management software category designed to streamline tenant maintenance and compliance. On your journey as a landlord, you might find yourself exploring other paths, perhaps seeking different pricing structures, specific integrations, or a platform that aligns with a unique workflow. It's a natural part of finding the right tools for your property management adventure. When you set out to evaluate alternatives, focus on the core needs of your journey. Consider what truly matters: a system that saves you time, keeps you legally protected, and improves communication with your tenants. Look for robust features that automate the mundane, provide crystal-clear audit trails, and centralize your crucial property documents, ensuring every step you take is secure and documented.

OurSharedPlace is a digital platform designed to simplify the journey of co-owning a vacation home. It belongs to the category of property management tools, specifically crafted to bring order to the shared calendars, finances, and communication that come with a family cabin or beach house. Even the best tools aren't a perfect fit for every group's unique story. Some may seek alternatives due to budget, needing a different set of features, or simply preferring a platform that aligns with their specific technical needs. The search for the right solution is a common part of the co-ownership adventure. When exploring other paths, consider what matters most for your shared journey. Look for a tool that handles the practicalities of booking and maintenance while also nurturing the connection between co-owners. The right platform should reduce friction and help create more cherished memories at your special place.