AskLettie

Imagine a world where your phone doesn't ring at 2 AM with a panicked tenant reporting a leak. Where you're not scrambling through old emails to prove you acted on a repair request. This is the world AskLettie builds for landlords and letting agents. It's not just another app; it's your 24/7 digital property manager, operating seamlessly on WhatsApp. Lettie transforms the chaotic, time-consuming process of handling maintenance requests into a calm, automated, and compliant journey. For the self-managing landlord, drowning in manual logs and worried about the upcoming Renters' Rights Act, Lettie is the crucial ally. It takes the burden of initial tenant triage, logging every interaction, and generating audit-ready reports, all while providing a modern, instant service that tenants love. The mission is simple: let you focus on renting your property and building relationships, not on administrative chaos and compliance fears. Your journey to organised, stress-free property management starts the moment your tenant sends their first message.

24/7 AI Triage via WhatsApp

Lettie meets your tenants where they already are. There's no app to download. Tenants simply message your dedicated Lettie number on WhatsApp, day or night. Our expert-grade AI, trained on thousands of real maintenance cases, instantly assesses the issue, categorises it, and determines its urgency. This means emergencies are flagged immediately, and simple queries can be resolved automatically, saving you hours of back-and-forth communication and providing instant peace of mind to your tenants.

Automatic Compliance Audit Trail

Stop relying on fragile manual logs. Every single interaction a tenant has with Lettie is automatically time-stamped and logged in an un-editable record within your dashboard. This creates a perfect, continuous audit trail of all maintenance requests, AI responses, and actions taken. When regulations like Awaab's Law demand proof of prompt action, your evidence is already compiled, organised, and ready for inspection at a moment's notice.

Visual AI Analysis for Faster Diagnosis

A picture is worth a thousand clarifying messages. When a tenant sends a photo of an issue, Lettie's AI analyses it to visually identify faults and assess severity. This cuts through the guesswork, allowing for faster, more accurate diagnosis before a tradesperson is even called. It streamlines the entire repair process, reduces miscommunication, and gets problems fixed correctly the first time.

Centralised Compliance Hub with Smart Alerts

Keep all your vital property documents and certificates in one secure, organised place. Lettie's dashboard acts as your command centre, but it doesn't stop at storage. The system proactively monitors expiration dates for items like Gas Safety Certificates and EPCs, sending you automatic reminders before they expire. This proactive feature ensures you're never caught off guard, helping you maintain continuous legal compliance effortlessly.

The Self-Managing Landlord Seeking Compliance

A landlord with a small portfolio is overwhelmed by the complexity of the upcoming Renters' Rights Act. Using manual spreadsheets, they fear missing a critical request. By implementing AskLettie, every tenant report is automatically captured and logged. The landlord can generate a 1-click legal report for any property, providing an instant, watertight compliance record for audits or disputes, turning their biggest worry into their strongest asset.

The Letting Agent Scaling Their Business

A growing agency finds its staff bogged down answering repetitive tenant queries about minor issues, taking time away from higher-value tasks like securing new lets. Deploying AskLettie automates the first line of communication. The AI handles common questions and triages requests, freeing up agency staff to focus on complex cases and business growth, all while providing a faster, 24/7 service that improves tenant satisfaction scores.

Managing Emergency Repairs Efficiently

A tenant messages at midnight to report no heating in winter. Through WhatsApp, Lettie immediately recognises this as a high-urgency emergency based on the description and time of year. It alerts the landlord instantly via their preferred method while simultaneously guiding the tenant with initial safety steps. This ensures a rapid, documented response that protects the tenant, the property, and the landlord's legal obligations.

Improving Tenant Retention and Experience

A landlord notices a high tenant turnover partly due to frustration over slow repair responses. By introducing AskLettie, they offer a modern, instant communication channel. Tenants get immediate acknowledgement and clear next steps for their issues, making them feel heard and valued. This dramatically improves the tenant-landlord relationship, leading to longer tenancies and positive word-of-mouth referrals.

How does the WhatsApp integration work for my tenants?

It's beautifully simple. You sign up and receive a dedicated Lettie phone number. You then invite your tenants to save this number and message it on WhatsApp as they would a normal contact. There is no app for them to download, and no new account to create. They use the familiar WhatsApp interface to report issues, send photos, and get instant, AI-powered responses, ensuring maximum adoption and ease of use.

Is AskLettie compliant with UK regulations like Awaab's Law?

Yes, AskLettie is specifically engineered for UK compliance. The automatic, time-stamped audit trail for every interaction provides the documented proof required to demonstrate you acted "promptly" as per Awaab's Law. Furthermore, features like the Centralised Compliance Hub with certificate expiry reminders are designed to help you meet all your legal obligations as a landlord or agent systematically.

What happens if the AI cannot resolve a tenant's query?

Lettie is designed for expert triage, not to replace human judgment. If an issue is complex, requires a nuanced decision, or is identified as high-priority, the AI will seamlessly escalate it to you, the landlord or agent, via your dashboard and notifications. You receive a fully logged case with all the tenant's details, photos, and the AI's assessment, allowing you to step in and take informed action immediately.

Can I try AskLettie before committing to a paid plan?

Absolutely. You can sign up for the web dashboard in 60 seconds with no credit card required to explore its features. More powerfully, you can experience the core product firsthand by using your phone to scan the demo QR code on the website. This launches a free, interactive demo on WhatsApp where you can play the role of a tenant and see exactly how Lettie handles a maintenance request from start to finish.

AskLettie offers simple, transparent pricing designed to scale with your portfolio. All plans include core features like AI Triage via WhatsApp, the Web Dashboard, Automatic Audit Trails, and Automated Tenant Onboarding. You can choose monthly or annual billing (which offers two months free). A popular plan is the Professional tier, priced at £20 per month, which covers everything a landlord needs for up to 8 properties. For larger portfolios or agencies, custom Portfolio and Agency plans are available. You can cancel your subscription at any time, with no hidden fees.