AskLettie

About AskLettie

AskLettie is an innovative AI-powered tool designed to revolutionize how landlords and letting agents manage tenant maintenance requests. By automating the process through a user-friendly platform like WhatsApp, Lettie ensures that tenants can report issues anytime, day or night, without the hassle of phone calls or waiting in line. This smart tool logs every request and generates clear, compliance-ready reports, allowing landlords to focus on what truly matters—renting their properties and maintaining tenant satisfaction. With a growing concern over compliance with regulations, especially the upcoming Renters' Rights Act, AskLettie serves as a crucial ally for self-managing landlords who wish to stay organized and legally compliant while providing excellent service to their tenants.

Features of AskLettie

24/7 AI Triage

AskLettie's 24/7 AI triage allows tenants to submit maintenance requests through WhatsApp at any hour. This feature automatically assesses the urgency of issues, ensuring that landlords receive timely notifications and helping tenants feel heard and supported.

Centralised Evidence Locker

This feature provides landlords with a secure space to store all critical documents related to their properties. From repair invoices to gas safety certificates, everything is conveniently organized and easily accessible, simplifying compliance and record-keeping.

Automatic Audit Trail

With AskLettie's automatic audit trail, landlords receive an un-editable, time-stamped log of every interaction. This feature not only helps in maintaining transparency but also ensures that all actions taken in response to tenant requests are documented for compliance purposes.

1-Click Legal Reports

Generating maintenance reports has never been easier. With just one click, landlords can export clean, organized reports that are ready for legal scrutiny. This feature saves time and helps property owners stay compliant with regulations without the headache of manual documentation.

Use Cases of AskLettie

Streamlined Tenant Communication

With AskLettie, landlords can streamline communication with tenants. Instead of dealing with phone calls or emails, tenants can easily report issues via WhatsApp, allowing for a smoother and more efficient process.

Enhanced Compliance Management

Landlords can utilize AskLettie's centralised evidence locker and automatic audit trail to stay compliant with regulations effortlessly. This feature helps property owners keep track of necessary documents and actions taken, reducing the risk of legal troubles.

Improved Tenant Satisfaction

By providing instant responses to maintenance requests, AskLettie enhances tenant satisfaction. Tenants appreciate quick resolutions and clear communication, fostering a positive landlord-tenant relationship and encouraging lease renewals.

Efficient Time Management

Property managers can reclaim valuable hours previously spent on managing maintenance requests. With AskLettie's automation, they can focus on higher-value tasks like property marketing and tenant relations, maximizing their efficiency.

Frequently Asked Questions

How does AskLettie work?

AskLettie operates through WhatsApp, allowing tenants to submit maintenance requests anytime. The AI assesses the issue and logs it automatically, providing landlords with real-time notifications and comprehensive reports for compliance.

Is my data safe with AskLettie?

Yes, AskLettie prioritizes data security. All information, including tenant requests and documents, is stored securely in compliance with data protection regulations, ensuring your data is safe and confidential.

Can tenants use AskLettie without downloading an app?

Absolutely! AskLettie is integrated into WhatsApp, a platform most tenants are already familiar with. This seamless approach eliminates the need for any additional downloads or training.

What if my tenant is not tech-savvy?

AskLettie is designed to be user-friendly. Its integration with WhatsApp means most tenants will find it intuitive. Additionally, landlords can offer guidance and support to help tenants navigate the process if needed.