GUZLI

About GUZLI

Imagine a customer support agent who never sleeps, instantly knows your entire product inside and out, and can actually do things for your customers—not just talk. This is the journey GUZLI begins for modern businesses. It's more than an AI chatbot; it's an intelligent agent platform designed to transform the chaotic landscape of customer inquiries into a streamlined, automated, and revenue-generating conversation. Built for customer support, sales, and success teams, GUZLI steps in to handle the repetitive, draining tasks that consume your team's day. It resolves complex tickets, processes refunds, updates subscriptions, and captures high-intent leads, all while providing a consistent, helpful presence across your website, WhatsApp, Slack, and more. Its core promise is to free your human talent to focus on the high-value, empathetic conversations that truly build relationships, all while turning every customer interaction into an opportunity to delight and convert. The journey from a simple query to a resolved issue or a new sales opportunity becomes seamless, efficient, and surprisingly human, powered by AI that acts with purpose.

Features of GUZLI

Action-Oriented AI Execution

GUZLI moves beyond simple Q&A to execute real, valuable actions within a conversation. It can securely process refunds via Stripe, update subscription tiers, place orders on your Shopify store, book meetings directly into calendars, and push qualified lead data into your CRM. This transforms the chatbot from an information kiosk into a virtual team member that can complete workflows end-to-end, following the deterministic rules and guardrails your team sets to ensure accuracy and safety.

Omnichannel Deployment & Proactive Engagement

Meet your customers wherever they are. GUZLI embeds seamlessly on your website and connects to popular channels like WhatsApp, Facebook Messenger, Instagram, Slack, and email. Beyond being reactive, it can initiate proactive conversations based on user behavior—such as exit intent, time on a pricing page, or cart abandonment—to offer help at the perfect moment and guide visitors toward a successful outcome before they disengage.

No-Code Builder with Deep Knowledge Integration

You don't need an engineering team to deploy a powerful AI agent. GUZLI's no-code platform allows you to build, train, and launch your chatbot in minutes. It learns by connecting directly to your existing knowledge sources—your website, help center, PDFs, and other files—ensuring it provides accurate, brand-aligned answers. This knowledge stays in sync, so as you update your content, your AI support evolves with it.

Smart Escalation & Sentiment-Aware Routing

GUZLI intelligently manages the handoff from bot to human. With real-time sentiment detection, it analyzes the tone and intent of each message to identify frustrated or urgent customers. It can then automatically flag these high-risk conversations for immediate human agent escalation, ensuring more empathetic and timely responses while allowing the AI to confidently handle routine queries without interruption.

Use Cases of GUZLI

24/7 Customer Support Automation

Businesses can deploy GUZLI to provide instant, accurate answers to common customer questions at any hour of the day. From tracking an order and troubleshooting basic technical issues to explaining return policies, the AI handles the bulk of repetitive inquiries. This drastically reduces ticket volume, cuts resolution time, and allows human support agents to dedicate their energy to solving more complex, nuanced problems that require a personal touch.

Qualified Lead Capture & Nurturing

Turn casual website visitors into pipeline opportunities. GUZLI engages users browsing key pages like pricing or features, qualifies their intent by asking strategic questions, and collects contact details at the right moment. It can then instantly create and route a fully enriched lead record to your sales team via HubSpot, Salesforce, or other CRMs, ensuring no potential customer slips through the cracks and follow-up is immediate and informed.

E-Commerce Customer Experience

For Shopify stores, GUZLI acts as a personal shopping and support assistant. It can help customers browse products, answer questions about availability and specs, and even guide them through a secure checkout process directly within the chat window. Post-purchase, it manages common requests like order status checks, return initiations, and subscription modifications, creating a seamless end-to-end shopping journey.

Internal IT & Employee Support

Organizations can use GUZLI on internal channels like Slack to serve as a first-line IT helpdesk for employees. It can answer FAQs about company policy, software use, and office logistics, automate ticket creation, and schedule resource bookings. This defers simple queries away from busy IT staff, streamlining internal operations and allowing specialists to focus on critical system issues and projects.

Frequently Asked Questions

How does GUZLI handle complex or uncertain customer questions?

GUZLI is built with adaptive fallback strategies. When it encounters a question it is not confident in answering, it doesn't just provide a dead-end response. Instead, it can rephrase its understanding, perform another search through your connected knowledge base, or ask the customer clarifying questions to narrow down the issue. This persistent, helpful approach keeps the conversation moving forward and maintains customer trust, even on edge cases.

Can GUZLI integrate with our existing support and sales tools?

Yes, integration is a core strength. GUZLI is designed to work alongside your current tech stack without forcing a painful migration. It offers direct integrations with popular platforms like Zendesk, HubSpot, and Salesforce for CRM workflows, as well as Shopify and Stripe for e-commerce actions. This means it can update tickets, create leads, and process transactions while fitting seamlessly into your established processes.

Is GUZLI suitable for businesses in regulated industries?

Absolutely. GUZLI includes enterprise-grade security features and compliance controls tailored for regulated use cases. You can turn on stricter safeguards such as detailed audit logs, data masking for sensitive information, and predefined response rules. This allows teams operating under frameworks like GDPR, HIPAA, or financial industry regulations to deploy AI support with confidence, ensuring all interactions are secure and compliant.

What happens when a customer needs to talk to a human agent?

The transition is smooth and intelligent. GUZLI's smart escalation system can be triggered automatically by sentiment analysis (detecting frustration) or by specific customer requests. It provides a warm handoff by summarizing the conversation context for the human agent who takes over, ensuring the customer doesn't have to repeat themselves. This creates a cohesive experience where the AI and human teams work together seamlessly.