Hush Touch | Voice-to-Text for MacOS vs Quitlo

Dual-Engine Recognition

Hush Touch utilizes a unique dual-engine recognition system that combines the capabilities of DictationTranscriber for natural flow and punctuation with SFSpeechRecognizer for custom vocabulary enhancement. This blend of technologies ensures high accuracy in transcription, accommodating various speaking styles and technical jargon.

Custom Vocabulary Learning

The app comes equipped with a custom vocabulary feature that allows users to add up to 500 terms, including technical jargon, medical terms, and brand names. Hush Touch learns from corrections made by the user, continually improving its recognition accuracy and adapting to the user's unique language preferences.

Smart Text Processing

With intelligent text processing capabilities, Hush Touch removes filler words and auto-corrects common mistakes in real-time. It can also format numbered lists and recognize voice snippets for frequently used phrases, enhancing the dictation experience and ensuring polished, professional output.

Context Modes & Hands-Free Features

Hush Touch includes various context modes, such as General, Email, Code, and Notes, allowing users to switch seamlessly based on their dictation needs. The app supports hands-free operation; users can activate dictation using Siri and automatically insert text after a brief pause, making it a truly hands-free solution.

Adaptive AI Voice & Text Conversations

Quitlo's core is its intelligent conversation engine. Instead of a static form, it engages customers in a natural, two-minute dialogue via voice or text. The AI listens to responses and asks empathetic, context-aware follow-up questions to dig beyond surface-level answers. This adaptive approach captures the full narrative—the "why" behind the "what"—turning a simple cancellation into a rich story of competitor moves, budget constraints, or unmet needs that you can actually act upon.

Automated Signal Detection & Triggering

The platform continuously monitors your customer lifecycle for critical churn signals. It automatically detects events like a subscription cancellation attempt, a low CSAT/NPS score, a failed payment, or a customer going quiet after onboarding. When a signal is caught, Quitlo instantly initiates the appropriate engagement—whether it's a cancellation flow conversation, a check-in, or a win-back attempt—ensuring you never miss a crucial moment to understand and intervene.

Structured, Actionable Intelligence Delivery

Every AI conversation is instantly analyzed and distilled into a clear, structured summary delivered to your team's workflow tools like Slack or Microsoft Teams. This summary breaks down the churn reason, customer sentiment, any competitor mentions, and, most importantly, a quantified save opportunity with a suggested next action. This turns raw conversation data into an immediate playbook for your customer success or sales team.

Five Integrated Engagement Entry Points

Quitlo provides a unified intelligence layer across five key customer journey moments: Cancel Flows, Post-Survey Follow-ups, Payment Recovery sequences, post-onboarding Check-Ins, and Win-Back campaigns. The same powerful AI conversation engine powers all five, ensuring consistent, deep insights whether a customer is canceling, dissatisfied, or lapsing, giving you a complete 360-degree view of retention risks.

Drafting Emails

Hush Touch makes composing emails effortless. Users can dictate their messages naturally, and with features like auto-punctuation and filler word removal, the output is polished and professional, allowing for quick and effective communication.

Taking Notes

For students and professionals alike, Hush Touch is an invaluable tool for taking notes during lectures or meetings. The app's ability to recognize context-specific vocabulary and format lists ensures that notes are well-organized and easy to follow.

Writing Content

Freelance writers and content creators can leverage Hush Touch to draft articles, blog posts, and reports hands-free. The adaptive learning feature helps the app recognize specific terminology related to various niches, streamlining the writing process.

Coding and Technical Documentation

Developers can benefit from Hush Touch by dictating code and technical documentation. The app's dual-engine recognition system is adept at handling programming language terms, allowing for efficient and accurate transcription of complex instructions.

Recovering "Pricing" Cancellations

When a customer selects "too expensive" in a cancel form, the story ends there. Quitlo intervenes with a conversation that reveals the real context: "Pricing because my boss switched our whole org to a competitor's enterprise deal. I'd stay if you had team-level pricing." This uncovers the competitor threat and presents a direct save opportunity—offering team pricing—that a traditional survey would have completely missed.

Understanding Low NPS/CSAT Scores

A low score in your customer satisfaction survey is a warning signal, but not an explanation. Quitlo automatically engages these detractors in a follow-up dialogue. The AI conversation moves past the number to discover specific grievances, such as frustration with a missing integration or confusion about a new feature, providing product and success teams with the precise feedback needed to improve.

Salvaging Failed Payments

A failed credit card charge is often a prelude to churn, but it's frequently an accident or a point of confusion. Quitlo triggers a recovery conversation to understand the cause. The AI can determine if it's a simple card update issue, a budgeting question, or a deliberate cancellation step, enabling your team to prioritize and personalize the recovery effort effectively.

Re-engaging Silent Post-Onboarding Users

Customers who go quiet after initial onboarding are high-risk for eventual churn. Quitlo's automated check-in conversations reach out at key milestones to gauge their experience. This proactive engagement identifies blockers, confusion, or lack of perceived value early, allowing your customer success team to intervene with targeted guidance before dissatisfaction sets in.

Hush Touch is a revolutionary voice-to-text application designed specifically for macOS that transforms how users approach dictation. With an emphasis on speed, natural language processing, and privacy, Hush Touch enables users to dictate their thoughts seamlessly while maintaining full control of their data. The app operates entirely on-device, ensuring that your voice recordings and transcriptions remain private and secure, without reliance on cloud services. This innovative tool combines two advanced Apple transcription engines with an intelligent final processing pass, yielding cleaner and more accurate text output. Ideal for professionals, students, and anyone who values efficiency in their writing workflow, Hush Touch empowers users to draft emails, notes, and documents hands-free with minimal setup. At a one-time purchase of just $20, Hush Touch offers a lifetime license, making it an affordable and indispensable tool for enhancing productivity.

For B2B SaaS teams, losing a customer is more than a revenue hit—it's a lost story. You're left staring at a one-word survey response like "pricing" or a generic dropdown selection, wondering what truly happened. Was it a feature gap? A competitor's new deal? An internal shift you could have addressed? This lack of clarity is the churn black hole, where customers disappear and your team is left guessing, unable to form a real retention strategy. Quitlo is the first Churn Intelligence Platform built to illuminate that darkness. It replaces static, low-response-rate surveys and cancel forms with adaptive, empathetic AI conversations—via both voice and text—that engage customers at the precise moments they consider leaving. The platform automatically detects signals like a cancellation, a low NPS score, or a failed payment, and initiates a genuine two-minute dialogue. Its AI doesn't just ask a question; it listens and asks intelligent follow-ups to uncover the full, nuanced story. Within minutes, a structured, actionable summary is delivered directly to tools like Slack or Jira, highlighting the exact churn reason, customer sentiment, competitor mentions, and clear save opportunities. For teams tired of losing customers they don't understand, Quitlo transforms a single, frustrating data point into a concrete path to recovery, helping you save revenue and finally learn what's really driving customer decisions.

How does Hush Touch ensure my privacy?

Hush Touch operates entirely on-device, meaning all voice processing and transcription happen locally on your Mac. There is no data collection or cloud dependency, ensuring your voice remains confidential.

Can I customize the vocabulary in Hush Touch?

Yes, Hush Touch allows users to add up to 500 custom terms to its vocabulary. The app learns from corrections and adapts over time, improving its ability to recognize specialized terminology.

Is Hush Touch suitable for hands-free operation?

Absolutely! Hush Touch supports hands-free dictation via Siri activation. Users can dictate messages and commands without needing to touch their device, making it incredibly versatile for multitasking.

What is the pricing model for Hush Touch?

Hush Touch is available for a one-time purchase of $20, providing users with a lifetime license. This model eliminates subscription fees, making it an economical choice for anyone in need of reliable voice-to-text software.

How is Quitlo different from traditional exit surveys?

Traditional exit surveys rely on static forms or dropdowns with notoriously low response rates, yielding one-word answers that lack context. Quitlo replaces this with an adaptive AI conversation that asks follow-up questions in real time, whether by voice or text. This empathetic dialogue earns higher engagement and uncovers the layered story behind a churn signal, delivering actionable intelligence instead of a vague data point.

What if a customer doesn't want to talk to an AI?

The customer is always in control. Quitlo's engagement starts with an opt-in prompt. For instance, in a cancel flow, after selecting a basic reason, the customer is politely asked if they'd be open to a quick two-minute call to help the company improve. If they decline, the process ends. This respectful approach ensures higher quality conversations with willing participants.

How does the AI voice conversation work technically?

You can try a live demo on Quitlo's website. When triggered, the system initiates a phone call or in-app voice session. The AI agent introduces itself and asks its first question using natural, human-like speech. It uses real-time speech-to-text and natural language processing to understand the customer's response, then dynamically generates the next empathetic question to continue the conversation.

We use Delighted for surveys. Can Quitlo replace it?

Yes, absolutely. With Delighted shutting down, Quitlo is designed as a direct and superior replacement. It handles all traditional survey functions (NPS, CSAT, CES) but adds a transformative layer: when a low score is detected, it can automatically trigger an AI voice follow-up conversation to understand the "why" behind the score. This turns passive feedback into active, insightful dialogue.

Hush Touch | Voice-to-Text for MacOS is an innovative offline dictation application designed specifically for macOS users. It stands out in the AI Assistants category, utilizing two powerful Apple transcription engines along with an Apple Intelligence final pass to deliver remarkably accurate text without the need for an internet connection. This focus on privacy and performance makes it an appealing choice for individuals seeking a seamless dictation experience. However, users often find themselves exploring alternatives due to various reasons such as pricing, feature sets, or compatibility with different platforms. When looking for alternatives, it's essential to consider factors like the application's accuracy, ease of use, integration with existing workflows, and whether it maintains user privacy through offline processing. A thoughtful assessment of these elements can guide users toward a solution that best meets their specific needs and preferences.

Quitlo is a specialized Churn Intelligence Platform that uses AI-driven voice and text conversations to uncover the real reasons behind customer cancellations in B2B SaaS. It moves beyond ineffective surveys to deliver actionable insights directly to your team. Users often explore alternatives for various reasons, such as budget constraints, a need for different integration capabilities, or a preference for a platform with a broader or narrower feature focus than Quitlo's specialized approach. When evaluating other solutions, consider how they capture customer feedback. Look for tools that go beyond simple forms to engage customers conversationally, provide deep qualitative analysis, and seamlessly deliver those insights into your existing workflow for immediate action.