Yuma AI

About Yuma AI

Yuma AI revolutionizes customer service for ecommerce businesses by employing generative AI to automate support tasks. Targeting Shopify brands, it enhances the customer journey from pre-sales to post-sales, allowing companies to boost productivity and satisfaction while efficiently managing support inquiries with intelligent automation.

Yuma AI offers flexible pricing plans tailored to ecommerce needs, allowing brands to choose the right support level. Users can benefit from a free demo and scalable automation options, enabling companies to enhance productivity and customer satisfaction while achieving a strong ROI.

Yuma AI features a user-friendly interface designed for seamless navigation. Its layout simplifies access to automation tools, enhancing the user experience. With intuitive functionality and responsive design, Yuma AI ensures that ecommerce brands can efficiently manage customer inquiries and support processes.

How Yuma AI works

Users begin by onboarding to Yuma AI, integrating it with their existing Shopify tools. Once set up, they navigate the interface to customize automated responses and support workflows. The platform's generative AI analyzes customer inquiries and autonomously responds, allowing human agents to focus on complex issues while enhancing efficiency.

Key Features for Yuma AI

Autonomous Ticket Management

Yuma AI's autonomous ticket management system efficiently handles up to 49% of support requests. By leveraging pre-trained ecommerce knowledge, it autonomously resolves customer inquiries, improving response times and satisfaction while allowing agents to focus on more complex interactions.

Real-Time Customer Insights

Yuma AI provides real-time customer insights that help brands adapt their support strategies. By analyzing customer interactions, Yuma enables businesses to understand customer needs better, optimize responses, and enhance overall service levels, driving greater customer loyalty and satisfaction.

Multichannel Support Integration

With Yuma AI, brands can enjoy multichannel support integration, connecting with customers across platforms like email, chat, and social media. This capability allows for a unified support experience, ensuring timely and personalized responses, thus improving overall customer interactions.