EdgeTier
About EdgeTier
EdgeTier is a leading AI-powered platform that transforms customer interactions into thorough insights. Targeted at contact centers, it enables support teams to address customer issues proactively through real-time conversation analysis, boosting customer satisfaction while minimizing manual effort with automated tagging and feedback.
EdgeTier offers flexible pricing plans tailored to various business sizes, from small teams to large organizations. Each tier presents unique features like real-time insights and automated analysis with options for increased capacity. Upgrading enhances user capabilities, providing even deeper insights into customer conversations.
EdgeTier features an intuitive user interface designed for effortless navigation. Its clean layout and organized dashboard facilitate easy access to vital insights and reports. Unique functionalities allow users to monitor real-time data and customize their experiences, making the EdgeTier interface user-friendly and efficient.
How EdgeTier works
Users engaging with EdgeTier start by onboarding and integrating their customer service platforms. Once set up, they can effortlessly navigate through the tools for real-time message analysis, anomaly detection, and agent quality monitoring. The platform automates tagging and analysis, allowing teams to focus on delivering superior customer experiences.
Key Features for EdgeTier
Real-Time Conversation Insights
EdgeTier's real-time conversation insights empower customer service teams with the ability to identify and address issues as they arise. This unique feature enhances responsiveness and allows teams to proactively improve customer interactions by analyzing conversations in real-time, elevating overall service quality.
Automated Quality Assurance
Automated Quality Assurance in EdgeTier continuously monitors agent conversations. This key feature detects off-brand language, errors, and quality issues, providing actionable insights that help enhance agent performance and service quality, ensuring consistent customer satisfaction across all interactions.
Anomaly Detection
EdgeTier's anomaly detection feature scans customer messages to identify unusual patterns and trends instantly. By alerting support teams to potential issues before they escalate, EdgeTier helps organizations maintain high levels of customer engagement and satisfaction, addressing problems proactively.
