Unthread
About Unthread
Unthread is a robust ticketing solution designed for Slack users, transforming conversations into manageable tickets effortlessly. The platform uses AI to prioritize and resolve issues swiftly, enabling teams to enhance customer support efficiency. With automation and integration capabilities, Unthread addresses the needs of modern support teams.
Unthread offers a 14-day free trial with no credit card required. Pricing tiers include several subscription options designed to cater to varying support needs. Each level offers enhanced features for ticket management and automation, providing excellent value and ensuring teams can scale their customer support seamlessly.
Unthread features an intuitive user interface that simplifies ticket management. The layout facilitates easy navigation, allowing users to swiftly track and address support tickets. Unique features like automated categorization and integration with existing tools provide a seamless experience, ensuring teams can work efficiently within the platform.
How Unthread works
Users onboard Unthread by connecting their Slack account, allowing the platform to automatically track conversations as support tickets. With alerts for new tickets and integrations with task managers and CRMs, users can easily prioritize and assign tasks. The intuitive interface and AI-driven features enable fast resolution and improved customer engagement.
Key Features for Unthread
AI-Powered Ticketing
Unthread's AI-powered ticketing automatically tracks conversations in Slack, converting them into manageable tickets. This innovative feature ensures that teams can prioritize, assign, and resolve customer inquiries rapidly, making customer support more efficient and responsive, streamlining processes for better service delivery.
Integrated Workflows
Unthread enhances productivity with integrated workflows, allowing users to connect Slack conversations with various task managers and CRMs. This feature simplifies ticket management, enabling seamless task assignment and collaboration, thus maximizing efficiency and ensuring that support teams can work cohesively and effectively.
Omnichannel Inbox
Unthread's omnichannel inbox aggregates support tickets from Slack channels and emails, offering a unified view of customer inquiries. This unique feature streamlines ticket management by allowing support teams to track, prioritize, and engage with customers across multiple communication channels effectively.
