Twig
About Twig
Twig is a versatile AI assistant that significantly enhances customer experience by providing instant resolutions to user inquiries. Ideal for customer support teams, Twig employs advanced AI technologies to streamline processes. Its innovative session memory and API capabilities ensure seamless integration and efficiency for support agents and users alike.
Twig offers three pricing plans tailored to businesses' needs: Enterprise for $500/month, with unlimited end users and support agents; Enterprise for $1500/month with enhanced features; and a custom plan providing flexibility. Upgrading ensures access to additional responses and capabilities that empower teams for superior customer service.
Twig's user-friendly interface promotes efficient navigation and interaction. The streamlined layout facilitates quick access to powerful features such as API integration, knowledge base management, and real-time chat options. This intuitive design empowers users to maximize functionality while ensuring a hassle-free experience with the platform.
How Twig works
Users begin with a simple onboarding process to integrate their data into Twig. Once set up, they can easily navigate the platform's robust features, including API calling and instant response capabilities. By chatting with Twig, users receive immediate answers to queries, while support agents can contribute context as needed, enhancing the overall customer support workflow.
Key Features for Twig
Instant Customer Resolution
Twig's core functionality lies in its ability to provide instant customer resolutions. By leveraging AI, Twig answers user inquiries directly, eliminating the need for ticket submissions and accelerating response times, ultimately improving customer satisfaction and support team efficiency.
Session Memory
Twig's session memory uniquely captures user interactions, allowing for quicker follow-up responses. This intelligent feature enhances continuity in conversation, providing users with a personalized and efficient experience, thereby improving the overall effectiveness of customer support operations.
API Integration
With robust API integration, Twig can fetch user-specific data and perform actions based on inquiries. This feature streamlines workflows and empowers support teams to address customer needs efficiently, maximizing resource utilization and improving service delivery across platforms.
