Solidroad
About Solidroad
Solidroad is an innovative AI-powered coaching platform specifically designed for customer-facing teams. It empowers representatives with live scoring, realistic simulations, and personalized feedback, enhancing performance and reducing training time. By leveraging Solidroad, teams can streamline training processes and improve skills across various interaction channels.
Solidroad offers three pricing plans tailored to different needs. The Starter plan at $199/month includes basic analytics for up to 10 users, while the Growth plan at $499/month boosts support for up to 50 users with advanced features. Custom solutions are available for larger organizations, ensuring value for every budget.
Solidroad features an intuitive user interface designed for seamless navigation and efficient usability. The clean layout enhances user experience by facilitating quick access to core features like live scoring and simulations, making it easier for customer-facing teams to engage with the platform effectively.
How Solidroad works
Users start by onboarding on Solidroad, where they can upload real conversations or integrate with existing tools for live call scoring. Learners practice on realistic simulations across various channels, receiving real-time coaching. Managers access performance benchmarks and analytics, making it easy to monitor team growth and individual development.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature offers real-time feedback on customer interactions, optimizing team performance. Users receive tailored insights and coaching, which enhance their skills and confidence. This innovative approach allows customer-facing teams to continuously improve their capabilities through instant evaluation and support.
Realistic Simulations
Solidroad provides realistic simulations across video, voice, chat, and email, enabling reps to practice in diverse scenarios. By honing their skills in a safe environment, users can confidently engage with customers. This unique feature fosters preparedness and enhances overall interaction quality within customer-facing roles.
Custom Scorecards
Custom scorecards on Solidroad allow teams to track performance metrics and individual progress. Managers can tailor evaluations to specific objectives, resulting in focused coaching that addresses the unique needs of each representative. This personalized approach enhances training effectiveness and drives continuous improvement across the team.
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