Sobel
About Sobel
Sobel is a customer support platform designed specifically for early-stage startups. It features an embedded Messenger that allows users to communicate with support teams without leaving the product. This unique integration enhances customer experience, making it easier for small teams to provide effective and immediate support.
Sobel offers a free model that allows startups to access its core features, including a Messenger Widget and a Shared Inbox. For larger teams, extra seats are available at $10 each. Joining the waitlist provides early adopters with discounts upon launch, maximizing value for growing businesses.
Sobel's user interface is designed for simplicity and efficiency. With an intuitive layout, users can easily navigate through the Messenger, knowledge base, and inbox features. This user-friendly design ensures that customer support interactions are seamless and effective, enhancing the overall browsing experience.
How Sobel works
Users start by joining the Sobel waitlist to access features like the embedded Messenger, knowledge base, and shared inbox. After onboarding, they can contact support directly through the product without interruption. The platform's blazing-fast inbox enables prioritization of conversations and detailed history tracking, making customer interactions smooth and efficient.
Key Features for Sobel
Embedded Messenger
Sobel's embedded Messenger allows users to communicate with support teams directly within their product, enhancing user experience. This unique feature eliminates the need to switch between platforms, streamlining support interactions and ensuring that customers receive timely assistance without disruption.
Knowledge Base
The knowledge base feature of Sobel empowers startups to create and publish answers to frequent questions. By integrating seamlessly with the Messenger, it allows customers to find solutions quickly, reducing the need for direct support and improving overall efficiency and satisfaction.
Blazing-fast Inbox
Sobel's blazing-fast inbox allows support teams to manage conversations efficiently. It enables prioritization and assignment of chats, ensuring that user inquiries are addressed promptly. This capability positions Sobel as a vital tool for startups focused on delivering exceptional customer support.
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