Open
About Open
Open revolutionizes customer support by automating inquiries through AI, effectively resolving complex issues via web, phone, and email. This platform enhances support efficiency, allowing businesses to save costs and provide timely solutions. Its empathetic AI delivers human-like interactions, ensuring customer satisfaction while solving inquiries swiftly.
Open offers competitive pricing, being 12X cheaper than traditional platforms like Zendesk and Intercom. Users can benefit from scalable plans tailored for various business needs, ensuring that they pay only for usage while experiencing superior AI-powered customer support without breaking the bank.
Open features a clean, user-friendly interface designed for seamless navigation. Its intuitive layout allows users to manage support inquiries effortlessly across multiple channels, including web, email, and phone. With features like call recordings and live analysis, Open enhances the overall user experience, ensuring efficiency and simplicity.
How Open works
Users begin by onboarding with Open, integrating the platform with their existing support systems. The AI then learns from historical data to handle complex support tickets via multiple channels. As inquiries come in, Open resolves up to 80%, automatically escalating tough issues to human agents when necessary, thereby streamlining the support process.
Key Features for Open
AI Autopilot Support
Open’s unique AI Autopilot Support manages customer inquiries across multiple channels, handling 60-80% of complex issues efficiently. It offers businesses a reliable solution to reduce workload and costs, making customer service operations much more efficient while enhancing user satisfaction.
Human Handoff Integration
Open features a Human Handoff Integration that smoothly transitions complex issues from AI to human agents. This ensures customers receive personalized, empathetic support when needed, enhancing the service experience and preserving high service quality throughout the customer journey.
Call Intelligence
Open boasts advanced Call Intelligence capabilities, providing live call summaries and multilingual analysis. This unique feature enhances the support experience by allowing businesses to manage calls effectively, ensuring accurate resolutions and improved communication with customers across different languages.
