Kastro

About Kastro

Kastro is your go-to AI-first customer support solution tailored for startups and indie hackers. By leveraging powerful AI technology, Kastro organizes conversations, suggests help center articles, and efficiently handles repetitive queries. This allows support teams to focus on complex customer needs, ensuring rapid responses.

Kastro offers flexible pricing plans to suit different user needs. From a free tier for startups to premium options that provide advanced features, each plan is designed to deliver exceptional value. Upgrading unlocks enhanced support capabilities, making Kastro an ideal choice for growing businesses.

Kastro features an intuitive user interface that fosters a seamless browsing experience. Its well-organized layout makes accessing customer support tools easy, while unique capabilities like AI suggestions and quick replies enhance usability. This thoughtful design ensures users can navigate efficiently, maximizing their productivity on Kastro.

How Kastro works

Users start with a simple onboarding process on Kastro, where they can easily set up their help center and AI chatbot. Once configured, users navigate the platform's features to manage conversations, utilize AI suggestions, and respond to customer inquiries more efficiently. Kastro's built-in tools support real-time engagement, enabling teams to enhance productivity and customer satisfaction easily.

Key Features for Kastro

AI ChatBot

Kastro's AI ChatBot is designed to deliver instant responses to customers, enhancing user engagement. By accessing the knowledge base, Kastro can handle FAQs and repetitive questions, allowing support teams to focus on complicated inquiries and provide a more efficient customer experience.

Help Center Integration

Kastro seamlessly integrates a professional help center within its platform, empowering customers to self-serve for answers. This feature not only reduces support volume but also enhances user satisfaction by providing instant access to relevant articles and resources as they navigate through their queries.

Automated Offline Responses

Kastro's automated offline response feature ensures that customers receive timely support even when live agents are unavailable. By leveraging AI-generated messages and FAQs, users get relevant responses, minimizing frustration and ensuring consistent support availability around the clock.