Desku
About Desku
Desku is an innovative AI-powered customer support platform specifically designed for E-commerce and SaaS businesses. Its main purpose is to automate customer interactions and enhance efficiency, allowing teams to focus on complex inquiries. With unique features like no-code chatbots and smart ticket management, Desku streamlines operations and drives growth.
Desku offers a variety of pricing plans, including a Free Forever Plan and a $19/month option. These plans are designed to cater to businesses of all sizes, allowing easy integration of AI-powered customer service capabilities. Upgrading unlocks advanced features, enhancing user experience and operational efficiency.
Desku's user interface is designed for seamless navigation, featuring a clean layout and intuitive design. The platform's functionality emphasizes usability, making it easy to access tools like live chat and knowledge bases. User-friendly features ensure a smooth experience, allowing businesses to optimize customer interactions effortlessly.
How Desku works
Users begin by signing up for Desku, where they can integrate their existing systems and data with ease. Onboarding includes quick tutorials to familiarize teams with its features. Once set up, users navigate through intuitive dashboards to manage live chats, automate responses, and access the knowledge base, ultimately boosting productivity.
Key Features for Desku
AI Chatbot Builder
Desku features a no-code AI Chatbot Builder that empowers businesses to create automated customer interactions effortlessly. This innovative feature allows users to build custom chatbots, enhancing support availability and providing immediate answers to customers, thereby improving overall engagement and satisfaction with the Desku platform.
OmniChannel Support
Desku’s OmniChannel Support feature ensures all customer communication channels are unified for seamless interactions. By integrating channels like live chat, email, and social media, users can manage inquiries from a single dashboard, enhancing operational efficiency and providing customers with consistent support.
Efficient Ticket Management
Desku offers advanced Efficient Ticket Management that organizes and prioritizes customer inquiries intelligently. With automation capabilities to route tickets based on intent and urgency, this feature optimizes team workflow, allowing agents to focus on complex issues while ensuring timely responses to customers.
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