Capacity

About Capacity

Capacity is an innovative AI-powered support automation platform designed for organizations of all sizes. It simplifies access to information, automates repetitive tasks, and allows users to focus on essential activities. The unique integration with various tech stacks empowers teams to enhance productivity while addressing customer inquiries effectively.

Capacity offers flexible pricing plans tailored to the needs of different organizations. Each subscription tier provides various features, with discounts available for annual commitments. Upgrading unlocks advanced functionalities and improves customer support efficiency, ensuring organizations maximize the value of their AI-powered platform.

The user interface of Capacity is designed for seamless navigation, combining simplicity with efficiency. Its intuitive layout enhances the browsing experience, allowing users to access key features like automation and chat support effortlessly. Capacity's design prioritizes user-friendliness, ensuring teams can quickly adapt and optimize their support processes.

How Capacity works

Users begin their journey with Capacity by signing up and integrating their existing tech stack. The platform then provides guided steps to build customizable workflows and automations, ensuring ease of use. By leveraging chatbots and intelligent routing, Capacity simplifies support processes, allowing users to provide prompt assistance and improve overall efficiency.

Key Features for Capacity

Agent Assist

The Agent Assist feature of Capacity revolutionizes customer support by automating ticket deflection and responding to inquiries through AI. This function allows support teams to handle customer interactions more efficiently, reducing the load on human agents while maintaining high-quality service.

Knowledge Base

Capacity's Knowledge Base empowers support agents and customers with easily accessible information, promoting self-service solutions. By providing immediate access to frequently asked questions and essential resources, users can enhance their overall efficiency, reducing resolution times and improving the customer experience.

Chatbots

Capacity's Chatbot functionality delivers AI-driven self-service support options that streamline customer interactions. Designed for seamless integration, these chatbots provide instant responses while also enabling human intervention when necessary, ensuring customers receive timely and accurate assistance tailored to their needs.